ffbaje Privacy Policy

ffbaje ("we", "our", or "platform") provides a safe and reliable online betting and casino service for players in Bangladesh. We place the highest importance on the privacy of our users and are committed to protecting their personal information.

This privacy policy applies to all ffbaje services — including our website, mobile platform, and other digital channels. It explains what information we collect, why we collect it, how we use it, and how we keep your information secure.

If you have any questions after reading this policy, you can contact us via our 24/7 live chat support or by email. Our support team provides service entirely in Bengali.

We collect the following types of information when you create an account and use services on ffbaje:

2.1 Information You Provide Directly

• Name, date of birth, and contact details (email address)
• Information provided during account creation, such as your username
• Document information provided for identity verification (KYC process)
• Financial transaction information — such as records of deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer
• Information you provide in support chat or by email

2.2 Automatically Collected Information

• IP address and device identification information
• Browser type, operating system, and device model
• Logs of your activity on the platform — such as login times, game sessions, and betting history
• Information collected through cookies and similar tracking technologies
• Referral source and navigation patterns

2.3 Information Received from Third Parties

We may receive necessary verification information from identity verification services and payment processors, which helps us ensure the security of our services.

We use your information only for the following legitimate purposes:

• Account Management: To create, verify, and manage your ffbaje account.
• Service Delivery: To provide betting, gaming, and casino services without interruption.
• Financial Transactions: To process deposits and withdrawals and to maintain transaction records.
• Security and Fraud Prevention: To prevent unauthorized access, fraudulent activity, and money laundering.
• Responsible Gaming: To monitor players' gaming behavior and take protective measures when needed.
• Support Services: To resolve your questions and complaints.
• Legal Obligations: To comply with applicable laws and regulations.
• Technical Improvement: To improve platform performance and user experience.
• Communication: To send important account notifications and updates.

We never sell your information to third parties or use it for unnecessary marketing.

ffbaje may share your information in limited circumstances:

4.1 Service Provider Partners

We work with trusted technology and payment service providers who assist in operating our platform. These partners receive only the information necessary for their designated tasks and are bound by strict confidentiality agreements.

4.2 Legal Obligations

We may disclose necessary information in response to court orders, lawful requests from law enforcement agencies, or other legal obligations.

4.3 Preventive Measures

Information may be shared with regulatory authorities to detect and prevent money laundering, fraud, or other illegal activities.

4.4 Business Transfers

In the event of a business merger or acquisition, your information may be transferred to new ownership, but the terms of this privacy policy will remain in effect.

ffbaje takes advanced technical and organizational measures to ensure the security of your personal information:

• SSL Encryption: All data exchanged between you and our servers is protected by industry-standard SSL/TLS encryption.
• Data Encryption: Stored sensitive information is kept in encrypted format.
• Access Controls: Only authorized personnel can access necessary information, and they are bound by strict confidentiality obligations.
• Regular Audits: Our security measures are regularly tested and updated.
• Firewall and Intrusion Detection: Our infrastructure is protected by advanced firewalls and intrusion detection systems.
• Two-Factor Authentication: Two-factor authentication is available to protect users' accounts.

ffbaje uses cookies and similar tracking technologies to improve user experience. Cookies are small text files stored on your device.

6.1 Cookies We Use

• Essential Cookies: Essential for the core functionality of the platform — maintaining login sessions and ensuring security.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: To monitor platform usage and improve service quality.

You can control cookies by changing your browser settings. However, disabling certain cookies may limit some features of the platform.

ffbaje retains your information only for as long as necessary. When determining the retention period, we consider the following:

• All relevant information is retained while your account remains active.
• Even after an account is closed or deactivated, certain information may be kept for a defined period due to legal obligations.
• Records of financial transactions may be retained for an extended period in accordance with legal requirements.
• Some information may be kept for an extended period for fraud prevention and security purposes.

Once the need for retention has ended, we securely delete or anonymize the information.

As a user of our platform, you have certain important rights regarding your own information:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of any inaccuracies in your information.
• Right to Erasure: In certain circumstances you may request that your information be deleted, though this may not apply where legal obligations exist.
• Right to Restrict Processing: You may request that the processing of your information be limited for specific reasons.
• Right to Data Portability: You may request your information in a structured, commonly used format.
• Right to Object: You may object to the processing of your information in certain cases.

To exercise these rights, please contact our support team. We will respond to your request as quickly as possible.

ffbaje services are for users aged 21 and over only. We do not knowingly collect information from minors and operate age verification measures to prevent their access to the platform.

If we become aware that a minor is using our platform, their account will be closed immediately and the associated information will be deleted.

If a parent or guardian believes their child is using our platform, please contact us immediately.

ffbaje may update this privacy policy from time to time. When significant changes are made to the policy, we will:

• Publish a notice on our platform.
• Update the "Last Updated" date at the top of the policy.
• Notify you at your registered email address where applicable.

Continuing to use the platform after the updated policy is published will be considered your agreement to the new policy. We therefore recommend visiting this page regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our privacy team will review your request and respond as quickly as possible.

Our support team provides service entirely in Bengali, 24 hours a day, 7 days a week. Instant assistance is available via live chat.